We aim to facilitate all our clients if they wish to exchange their purchased products, within 7 days from the date of parcel received under the following terms:
- We will not exchange any used products and the price label should be attached along with the purchase invoice or order confirmation e-mail/screenshot.
- The customer has to send the products to our head office to get it exchanged.
- We hold the right to decline exchange requests based on physical inspection
- Products purchased on discount or sale are not qualified for an exchange
- We offer free pick-up services for items in case the wrong product being dispatched to customers or those have defects
- The products will only be returned if we have delivered a wrong or damaged product